Senior Consultant – Oracle Cloud CX

Department & Location: Technology, London

Reporting to: Technology Director

Duration: Full time, Perm

Travel required: Yes — 50-80%

Company overview:

Spindrift is a multi-award winning Oracle Platinum Partner and the Oracle Centre of Excellence within Publicis Groupe. Born in 2007, we have grown to become one of Europe’s leading design and build digital agencies – providing a full-service solution that encompasses all aspects of business consulting, customer experience, digital-strategy and technology.

Unique in our approach, innovative in our design, methodical in our application and agile in our delivery; we are focused on equipping our clients with the tools they need to engage with their customers fully and seamlessly across all available channels.

From our headquarters in London and Utrecht, we have successfully delivered omnichannel solutions for industry-leading brands across Europe, including Canon, GTA, Tesco, Orange, Deutsche Telekom, El Corte Inglés, M.Video and bol.com.

We recruit and retain intelligent, motivated people who will grow with us. Our work environment and culture is one of a kind – we can guarantee you’ve never worked for a company like ours before. Employees have the freedom and autonomy to shape their roles, while getting all the tools and support needed to succeed. We strive to create a fun, relaxed and sociable environment where ideas are nurtured and innovation is the key to our success.

Purpose of the post:

Spindrift Consultants work with both customers and our internal development staff to insure the success of our customers and assist customers in achieving their business objectives.

The work you perform will be as part of a mixed team delivering a cloud-based CX solution covering Marketing, Sales & BI areas to initially one UK based hotel and conference customer.  Beyond this you can expect to apply your skills to hospitality solutions deployed across Europe and the world.

Main duties and responsibilities:

  • Implementation, configuration & customization of Oracle Sales Cloud solutions for internal and customer based projects.
  • Development, Integration and Deployment of customer functional specifications, site-specific customisations, behaviour troubleshooting and performance optimisation.
  • Troubleshoot and debug deployment issues on customer implementations on-site in international locations, often in situations where little or no documentation exists.
  • Participate in project meetings including post project analysis and provide insightful input and ideas and effectively communicate project status and challenges.
  • Software performance analysis and improvement.
  • Solid technical skills and knowledge, hands-on implementation capabilities, can-do attitude, excellent communication skills, reliability and commitment to delivering quality and adding value.
  • Travel and work at customer locations primarily across Europe as an integral part of their role. Therefore, the candidates are expected to meet the requirements to travel across the European Union

The skills and experience they need to have

Qualifications Essential Desirable
Relevant degree or equivalent qualified.
Essential
Oracle Sales Cloud Certification
Desirable
Experience & Knowledge Essential Desirable
1-3 years of experience in Oracle Sales Cloud implementation
Essential
Technical skills in Oracle Sales Cloud to take responsibility for Design, Development, Configuration, Data Import & Report Building in Oracle Sales Cloud BI (Analytics/BI Publisher)
Desirable
Experience in working for consultancy companies
Essential
Minimum 6 years of work experience
Essential
Prior experience in Oracle CRM On Demand or Oracle Siebel CRM implementations
Desirable
Implementation experience and in-depth knowledge around out-of-the-box Oracle Sales Cloud Data Model and Web Services API (SOAP and/or REST)
Essential
Implementation experience and knowledge around key Oracle Sales Cloud modules such as Territory Management, Quota Management & Data Quality
Essential
On-site implementation
Essential
SME in CRM sales processes - with industry experience
Essential
Hospitality OR Travel OR Retail OR CPG domain experience
Essential
Experience in data modeling and functional configuration in Oracle Sales Cloud
Essential
Experience in integrating Oracle Sales Cloud with other Oracle Cloud CX applications such as Integration Cloud Service, Service Cloud, Responsys
Desirable
Experience in developing web service proxies utilising APIs (SOAP/REST) exposed by Oracle Sales Cloud
Desirable
Implementation Experience in Oracle Service Cloud, Oracle Marketing Cloud (Eloqua/Responsys)
Desirable
Direct business experience in Sales and Marketing
Essential
Experience in Data-Driven Marketing and/or DMP
Essential
Out-of-the-box Oracle Sales Cloud Data Model
Essential
Oracle Sales Cloud Core SFA, Territory Management, Quota Management, Data Quality Modules
Essential
Oracle Sales Cloud Web Services API (SOAP and/or REST)
Essential
Oracle Sales Cloud BI
Desirable
Oracle Sales Cloud Extensibility Framework (including Groovy Script)
Essential
Test Driven Development and unit testing
Essential
Oracle Java Cloud Service (JCS) / Oracle Integration Cloud Service (ICS)
Desirable
Oracle Sales Cloud - Incentive Compensation Module
Desirable
Oracle Service Cloud (Agent Desktop/Customer Portal)
Desirable
Oracle Marketing Cloud (Eloqua/Responsys)
Desirable
Wiki and Ticket System (Such as Jira, Confluence etc)
Desirable
Skills Essential Desirable
Ability to consult with confidence and clarity, offering expertise on a strategic level.
Desirable
Characteristics Essential Desirable
Motivated self starter with a proactive approach.
Essential
Dynamic, highly motivated, customer-oriented self-starters.
Essential
Thrives on multi-tasking and works well under pressure.
Essential
Strive to discover and learn new technologies
Desirable
Excellent attention to detail
Essential

How to apply

Are you who we’re looking for? If so, attach your latest CV and tell us a bit about yourself and why you want to become a Spindrifter.

If you’re a recruitment agency then please don’t call or email.  We have trained professionals who enjoy finding talented people. If they need your help,  they will be in touch. 

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